Privacy Policy

FindMyFixer Ltd is the data controller responsible for your personal data. Our contact details are set out above. All data-related queries should be directed to support@findmyfixer.co.uk.

2.1 Homeowners

When you register and use FindMyFixer as a homeowner, we collect:

• Full name, email address, and mobile phone number
• Property postcode — district only until a quote is accepted
• Job descriptions, photos, and access notes you submit
• Payment information processed via Stripe — we do not store card details
• Communications and messages exchanged on the platform
• Reviews you submit about tradespeople
• Account activity, login timestamps, and usage data

2.2 Tradespeople

When you register as a tradesperson, we collect:

• Full name, business or trading name, email address, and mobile number
• Base postcode and working area
• Trade category, years of experience, and specialist skills
• Identity verification data processed via Stripe Identity
• Trade certification numbers and types
• Public liability insurance certificate and associated details
• Portfolio photos you upload
• Bank account details connected via Stripe Connect — held by Stripe, not us
• Communications, messages, quotes, and reviews on the platform
• Earnings data, job history, and account activity

2.3 All Users

We also collect technical data including IP addresses, browser type, device information, and cookies when you use our platform, used for security, fraud prevention, and platform improvement.

We use your personal data to:

• Create and manage your account
• Match homeowners with relevant local tradespeople
• Send SMS job alerts to tradespeople whose criteria match a posted job
• Facilitate in-platform messaging and quote exchange
• Process payments and release funds via Stripe Connect
• Verify tradesperson identity and professional credentials
• Manage disputes and mediate between parties
• Publish and display reviews
• Send platform notifications including job alerts, payment confirmations, dispute updates, review requests, and insurance renewal reminders
• Detect and prevent fraud and abuse
• Comply with our legal obligations
• Improve and develop our platform

• Contract performance — processing necessary to fulfil our contract with you as a platform user
• Legitimate interests — fraud prevention, platform security, and communicating relevant platform updates
• Legal obligation — complying with applicable laws and regulations
• Consent — where we rely on your consent you may withdraw it at any time

• Stripe Inc — payment processing, identity verification, and connected account management
• Base44 — our application platform which hosts FindMyFixer and its database
• SMS providers — to deliver job alert messages to tradespeople
• Legal and regulatory authorities — where required by law or to protect our legal rights

We do not sell your personal data to any third party. We do not share your data with advertisers.

• A homeowner's full address is never shared — only the postcode district is visible until a quote is accepted
• A tradesperson's mobile number is shared with a homeowner only when a quote is accepted and deposit payment confirmed
• All communication prior to quote acceptance takes place within FindMyFixer's in-platform messaging system

• Active account data — retained for the duration of your account plus 2 years following closure
• Payment records — retained for 7 years to comply with financial record-keeping obligations
• Identity verification records — retained for 5 years following the end of the business relationship
• Messages and job records — retained for 3 years following job completion
• Insurance certificates — retained for the duration of the trader's active account
• Review content — retained indefinitely as part of the platform's review record

Under UK GDPR you have the following rights:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion where we no longer have a lawful basis to retain it
• Right to restriction — request that we restrict processing in certain circumstances
• Right to data portability — request your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, withdraw it at any time

Contact us at support@findmyfixer.co.uk to exercise any of these rights. We will respond within one calendar month. You also have the right to lodge a complaint with the ICO at ico.org.uk.

FindMyFixer uses cookies to maintain your login session, remember preferences, and understand platform usage. You can control cookies through your browser settings. We do not use third-party advertising cookies.

We implement appropriate technical and organisational measures to protect your personal data. All data is transmitted over encrypted HTTPS connections. Payment data is handled exclusively by Stripe. Access to personal data is restricted to those who need it to operate the platform.

We may update this Privacy Policy from time to time. Where changes are material we will notify you by email. Continued use of the platform following notification constitutes acceptance of the updated policy.