Reviews and Moderation Policy

FindMyFixer's two-way review system provides genuine, verified feedback that helps Homeowners make informed decisions when choosing a Trader, and helps Traders identify reliable Homeowners. The integrity of the review system is fundamental to the trust FindMyFixer is built on.

FindMyFixer operates a blind simultaneous submission process and a two-way review system — both designed to produce honest, uninfluenced feedback from both sides of every transaction.

• A Homeowner may submit a review of a Trader following confirmation of job completion or automatic payment release
• A Trader may submit a review of a Homeowner following the same trigger
• Reviews cannot be submitted for jobs that ended in a dispute outcome
• Reviews cannot be submitted for jobs where no payment was fully processed through the platform
• Each party may submit only one review per completed job

• Both the Homeowner and Trader are invited to submit a review at the same time following job completion
• Neither party can see the other's review before submitting their own
• Reviews are held in a sealed state until both parties have submitted or the 14-day window expires
• Once both reviews are submitted or the window expires, all available reviews go live simultaneously
• Submitted reviews cannot be edited or retracted — once sealed, a review is final

• Both parties have 14 days from job completion to submit a review
• A reminder is sent after 7 days if no submission has been made
• After 14 days the submission window closes permanently
• If one party submitted and the other did not, the submitted review publishes on its own
• If neither party submits, no reviews are published and neither party's rating is affected

• Honest assessment of quality, punctuality, communication, and professionalism
• Factual descriptions of what was agreed and what was delivered
• Star ratings across overall experience and specific sub-categories
• Constructive positive or negative feedback helping other users make informed decisions
• Reviews may be up to 1,000 characters in length

• False statements of fact — reviews must be based on genuine experience
• Defamatory content — content damaging someone's reputation without factual basis
• Personal information — phone numbers, email addresses, or home addresses of any individual
• Discriminatory language — racist, sexist, homophobic, or otherwise discriminatory content
• Threatening or abusive language
• Profanity — offensive or obscene language
• Promotional content — links or advertising designed to direct users away from the platform
• Reviews relating to disputed jobs
• Incentivised reviews — submitted in exchange for payment, discounts, or other benefits
• Content unrelated to the specific job

7.1 Homeowner Reviews of Traders

Reviews submitted by Homeowners about Traders are published publicly on the Trader's profile page, visible to all users and the general public. These form a Trader's public reputation on the platform.

7.2 Trader Reviews of Homeowners

Reviews submitted by Traders about Homeowners are not published publicly. They are visible only to other verified Traders when viewing a Homeowner's profile. Homeowners cannot see reviews that Traders have submitted about them. This asymmetry exists because Trader reputation is a matter of public trust, while Homeowner reputation is a business intelligence matter for other Traders.

Traders may submit a public response to any Homeowner review. Responses appear beneath the original review on the Trader's public profile. Trader responses must:

• be professional, constructive, and factual
• not include personal information about the Homeowner
• not threaten, intimidate, or make accusations against the Homeowner
• not include promotional content or links
• be proportionate and relevant to the review

FindMyFixer reserves the right to remove any response that violates these rules. Homeowners do not have the right to respond to Trader responses but may flag them if they violate this policy.

Any user may flag a published review or Trader response that they believe violates this policy using the flag function. Flagging does not automatically remove content — it enters our moderation queue. We will assess flagged content within 48 hours and notify both parties of our decision.

• Keep as published — where the flag is found to be without merit and the content complies with this policy
• Edit — where content contains a specific element violating this policy but is otherwise legitimate, we may remove the offending element and republish
• Remove — where content substantially violates this policy and cannot be remedied by editing

FindMyFixer will never remove a review solely because it is negative. Negative reviews that honestly describe a genuine experience are protected.

FindMyFixer will only remove a published review in the following circumstances:

• The review was submitted for a job where no payment was fully processed
• The review contains false, inaccurate, or deliberately misleading statements of fact
• The review contains personal or private information about any individual
• The review contains offensive, discriminatory, threatening, or abusive language
• The review was submitted in exchange for payment or other incentives
• The review relates to a disputed job
• The review contains illegal content
• A valid court order to remove the review is received
• The review violates our Terms and Conditions

A Trader's overall star rating is the average of all published Homeowner reviews. Recent reviews carry slightly more weight than older reviews. The Platform Trusted badge is awarded automatically to Traders who have completed 5 or more jobs with an overall average rating of 4.0 stars or above.

Users who violate this policy may face removal of content, a formal warning, temporary suspension, or permanent ban. Traders found to have manipulated the review system will be permanently banned from the platform.

• Blind simultaneous submission — neither party sees the other's review before submitting, eliminating retaliation bias
• Two-way reviews — Traders can review Homeowners, not just the other way around
• No review amendment — once submitted, reviews cannot be edited by the reviewer
• Payment-verified only — reviews can only be submitted after full payment has been processed
• 48-hour moderation SLA — flagged content is reviewed within 48 hours

We may update this policy from time to time. Changes will be communicated in accordance with our Terms and Conditions. Continued use following notification constitutes acceptance.